Organizational Structure of the Airline Industry

An airline organizational chart is your roadmap to understanding the company's daily operations and executive responsibilities. Learn how to plot an airline's organizational structure in minutes.


Today, organizational charts are a staple for managing and supervising a company’s data sources, and airlines are no different. Typically, an airline organizational chart outlines the roles of executive and managerial positions in the airline structure. It helps HR teams hire new talent and policymakers work toward the firm's progress.

This article explores the organizational structure of the airline industry. It explains the routine firm’s operations like maintenance, marketing, administration, and finance. The article further offers an intelligent cloud-based solution for building professional organizational charts. With this, updating data structures and building cross-linkages takes seconds.

In this article
  1. Airline Organizational Chart
  2. How to Make an Organizational Chart from Scratch?
  3. Why Choose EdrawMind for Organizational Chart?
  4. Why Use Organizational Charts?
  5. Conclusion

Part 1: Airline Organizational Chart

This airline's organizational chart is a visual roadmap to understanding the roles and responsibilities of significant positions. It maps out the company's hierarchy. So, stakeholders, investors, and new employees can comprehend the lines of authority with a quick glance.

Executive Team

Straight ahead, you will see the airline’s executive team, followed by the board of directors. The executive team involves senior executive positions, where the leader is responsible for drafting policies and making decisions regarding equipment, operations, maintenance, administration, finances, and marketing.

Chief Administrator Officer

The Chief Administration Officer supervises the company's administration processes and coordinates routine airport activities. He/she usually uses subordinate managers to maintain the finances, administration, procurement, asset management, and IT operations.

Chief Financial Officer

The Chief Financial Officer is a senior executive position in an airline firm. A CFO manages the firm’s financial affairs and supervises financial control, accounting, and corporate risk teams. These teams are responsible for tracking cash flow, financial planning, analyzing the company’s financial strengths, and proposing corrective actions.

Chief Services Officer

The CSO or Chief Services Officer manages internal and external company processes to support service-oriented goals. This role involves drafting strategies and formulating key performance indicators to improve services. A few subordinate managers working under the CSO serve in the inflight, cabin, service policy, customer care, and quality control services.

Chief Commercial Officer

The Chief Commercial Officer is another key leadership role in an airline structure. The COO oversees the firm’s commercial activities and leads a dynamic team to strategize business objectives. Various departments, such as marketing, sales and distribution, commercial planning, and cargo work under the CCO.

Chief Operating Officer

The COO or Chief Operating Officer is accountable for supervising the airline’s operations division. He/ she is expected to develop tactics to improve the workforce's operational performance, reliability, and productivity. A COO further oversees the flight operation, maintenance, engineering and airworthiness, security, training, and operations quality.

Part 2: How to Make an Organizational Chart from Scratch?

The hierarchy of org charts is of utmost importance and creating each box separately may take weeks of work, especially for a large company. Therefore, it’s best if you try EdrawMind as its outline will reduce 50% of your workload. Let’s see the steps of how to make org chart on EdrawMind quicker and easier.

Before proceeding, download, install, and launch the EdrawMind desktop version. Once done, log into your Wondershare ID or use your Google or Facebook account to access the software.

Step 1:

Visit the EdrawMind main menu and click Workbench > OrgChart > Preferred Layout.


Step 2:

After entering the editing panel, you will see a preset organizational chart structure. Adjust its branches. Go to the Start tab at the top and add Topics, Sub-Topics, Multiple Topics, etc. You can also do this by selecting any topic and pressing More > Topic, Sub-Topic, etc.


Step 3:

Once satisfied with the layout, insert text. Select any shape and start typing. You can also change the font style and size directly from the accessibility tab.


Step 4:

What’s even better is that you insert text in an outline structure. Enable the Outline Mode from the top-left corner and add a description. It gives you a clear view of the information.


Step 5:

Next, it's time to add some clipart for visual appeal. Switch to Mind Map mode from the top-left corner. Open the information setting panel on the right side of the canvas and find fun and functional elements. Add them wherever you like in the chart.


Step 6:

The organizational chart is almost ready. Let’s make some modifications. Go to the Insert tab at the top to prioritize the departments, build cross-linkages, or add attachments accordingly.


Step 7:

Finally, it needs a little pop of color. So, open the information setting panel on the right side of the canvas and adjust its theme, background color, and layout.


Part 3: Why Choose EdrawMind for Organizational Chart?

Adding new employees and updating departmental structures in your organizational charts constantly can be challenging. Soon it becomes a mess, therefore, it’s highly crucial to use tools like EdrawMind. It provides outline mode to give you the overview of your organization. You can easily edit any box and keep up with the progress without any mess.

Here is why switching to EdrawMind might be a wise decision.

Key Features

  • Real-Time collaboration: The online version of EdrawMind has a personal Cloud space for teams. It enables teams to co-edit, discuss, and revise their projects from anywhere, anytime.
  • Working modes: EdrawMind features three working modes for mind mapping, outlining significant information, and presenting your work. Thus, you do not have to switch platforms for different tasks.
  • Preset structures: EdrawMind has over 22 preset diagram structures, including fishbone diagrams, organizational charts, mind maps, tree diagrams, and more. It simplifies the creation process for freshers.
  • AI assistance: With EdrawMind AI tools, you can streamline routine tasks effectively. Be it producing mind maps or translating documents, generating slides, answering queries, and making diagrams, everything is a few minutes away.
  • Import/Export files: This mind-mapping tool supports several export formats, including PNG, JPG, HTML, etc. Similarly, you can also import documents and diagrams from other platforms like XMind, MindManager, and more.

Reasons to Choose

  • Intuitive and straightforward: EdrawMind features a clean, beginner-friendly interface with preset structures for mind maps, org charts, and tree diagrams. Plus, the easily accessible toolkit is perfect for those just starting.
  • Affordable: EdrawMind features several flexible paid plans, depending on features and user requirements. It also has a free version for freshers to try before making a subscription decision.
  • Productive: EdrawMind’s AI tools, premade templates, and automated presentation function make it a one-stop working companion. With this, you do not have to worry about time management and switching platforms.

Software Rating

G2: 4.6/5

Capterra Ratings: 4.6/5

  • Ease of Use: 4.5
  • Customer Service: 4.3
  • Features: 4.5
  • Value for Money: 4.4


EdrawMind has several flexible subscription plans for individuals, educators, and enterprises. Visit the software to learn more about the latest pricing.

Category Pricing Plan
  • Monthly:$15.9
  • Perpetual:US $118
  • Annual:US $59
Team & Business
  • Semi-Annual (Student):US $35
  • Yearly (Student):US $49
  • 2-Year (Student):US $79
  • Educator or Contact Sales Team
AI Tokens
  • 100,000 Tokens:US $9.90/li>
  • 50,000 Tokens:US $5.90
  • 999,999 Tokens:US $79.90

Part 4: Why Use Organizational Charts?

Organizational charts are a handy tool for companies to manage and supervise their workforce. Here are a few advantages of incorporating a well-designed org chart in your company setup.

Give Employee’s Entire Profile

Today, organizational charts are incredibly advanced. Instead of just reporting structures, a well-structured org chart includes employees’ ongoing projects, searchable directories, and calendar apps synced with emails.

Aid the Onboarding Process

A well-established organizational chart shows a clear reporting structure from top to bottom. Hence, it is easier for new employees to understand the hierarchy (who to report to, who to contact when there is an issue, etc.).

Improves Communication

Having an organizational chart enables organizations to promote communication between and within departments. The seamless flow of information helps people contact relevant authorities from different departments, increasing the company's overall efficiency.

Helps Manage Workload

A well-managed org chart helps visualize the roles of individuals across the spectrum. This equips managers to assign tasks, manage workloads, and complete projects within deadlines.

Helps Making Decisions

An organizational chart is the foundation of data-driven decision-making, especially for business owners, HR professionals, and executive officers.


Airline organizational charts are an excellent way for companies to achieve productivity, monitor routine operations, and board new employees. However, plotting such lengthy organizational structures and constantly updating them is tedious and time-confusing, especially with outdated diagramming tools.

What’s better is to switch to smart cloud-based solutions with AI assistance. One such diagramming solution is EdrawMind - a full-featured tool with an exclusive org chart maker. Its AI mind-map maker and premade templates help streamline day-to-day processes. So, give it a try and decide for yourself.

EdrawMind logoEdrawMind Apps
Outline & Presentation Mode
Real-time collaboration
22 structures & 47 themes
5,000+ free templates & 750+ cliparts
EdrawMath formula
Generate mind maps, slides, and more with AI
edrawmax logoEdrawMind Online
Outline & Presentation Mode
Real-time collaboration
22 structures & 47 themes
5,000+ free templates & 750+ cliparts
LaTex formula
Generate mind maps, slides, and more with AI

Sarah Jones
Sarah Jones Jul 02, 24
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