Streamline Your Coffee Shop Business With Organizational Charts

Optimize your coffee shop business with organizational charts. Enhance communication, boost productivity, and maximize efficiency. Learn practical tips to create tailored charts for success.



Running a coffee shop is more than just brewing coffee and serving pastry. Just like any other business, it requires direction and structure. It requires planning, organizing, and understanding who does what. This is where organizational charts come in.

This vital tool provides a visual snapshot of the roles and responsibilities within the coffee shop, which is an absolute must, especially when it's expanding or busy. A well-crafted organizational chart helps clear any confusion on communication or the responsibilities of your team.

This article will delve into the world of coffee shop organizational charts. Moreover, a sample chart will be closely examined, showing what a successful chart might look like for your coffee shop.

Understanding Coffee Shop Organizational Charts

As mentioned earlier, it is essential to have an established hierarchy in a business to keep things organized. This way, your staff will be able to know whom they must report to and from whom they should receive orders. See the photo below to give you an idea of what a coffee shop organizational chart should look like.

In this chart, you can see the different roles that a coffee shop must-have. It takes into account the chefs, the waitpersons, the baristas, the managers, and the administrative staff. Ideally, these are the responsibilities they must take on:

  • Owner: The owner is the big boss. They make the major decisions, invest the money, and own the business. Ideally, the owner has the final say on almost every matter, especially when the downline roles have matters to raise about their direct superiors.
  • Administrator: The administrator handles paperwork, like bills and payroll, and keeps everything organized behind the scenes. They can also be in charge of handling all the duties of the business outside the coffee shop. This includes filing paperwork to government offices, etc.
  • Manager: The manager runs the day-to-day operations. They schedule shifts, oversee staff, and ensure everything runs smoothly.
  • Chef: The chef is in charge of the main food menu. They create recipes and make sure the food is delicious.
  • Pastry Chef: The pastry chef makes all the sweet treats. They bake cakes, cookies, and other pastries.
  • Baker Chef: The baker chef handles everything bread-related, like rolls, bagels, and even specialty bread.
  • Dishwasher: The dishwasher keeps things clean. They wash dishes and utensils and help maintain a tidy kitchen. They can also be assigned to general cleaning work, but it's best to ask the whole team to keep the whole place neat.
  • Assistant Cooks: Assistant cooks help the chefs. They prepare ingredients, assist in cooking, and perform other tasks as directed by the chefs.
  • Cashier: The cashier handles the money. They take orders, handle payments, and often are the first to greet customers.
  • Waiter: The waiter serves customers. They take orders, serve food and drinks, and ensure customers are happy. The example chart shows a waiter's role directly below another waiter. This does not necessarily mean one is above the other, but you can establish a team with a head server if necessary.
  • Barista: The barista is the coffee expert. They brew coffee, make specialty coffee drinks, and keep coffee lovers returning for more. Like the waitperson role, you can assign a head barista if necessary.

1. How the Organizational Chart Works

As you can see in the organizational chart, the owner is at the top of the hierarchy, followed by the administrator. The manager, the one who oversees the business daily, must be the one to report to either of them regarding the progress and issues that the staff may face.

The manager is the only one directly connected to the higher-ups. The chef, waiters, and baristas must report their daily progress. The dishwasher and assistant cooks must report directly to their designated chef, while the pastry and baker chefs report to the head chef. The cashier also communicates with the manager directly.

However, as you are forming a team, it's great to create one that has a good rapport. This means that each staff must be able to communicate freely with each other regularly. Of course, on formal matters, following the organization chart is always the reliable way to go.

2. Coffee Shop Organizational Charts

At the least, coffee shop organizational charts should have the following:

  • Managerial/Administrative Staff: For new coffee shops, the owner can serve this role. There must be someone to whom the staff may report daily.
  • Kitchen/Food Staff: A good coffee shop should have good food. This is why hiring a chef or barista is essential to ensure the quality of the food and beverages you serve.
  • Frontline Staff: Of course, customers will not create the food themselves. The baristas can be considered frontline staff since they usually make coffee in front of customers and interact with them. In some coffee shops, the barista team serves as cashiers as well.

A good organizational chart serves as the foundation for your team members. Make sure to adjust the roles depending on the demands of your business.

Creating a Coffee Shop Organizational Chart With EdrawMind

Wondershare EdrawMind is a versatile diagramming tool that you can use to create your coffee shop's organizational chart. It is easy to use with an intuitive interface. It also packs many features that will come in handy in organizing your business. Not only can it help you with the organizational chart, but you can also use it for progress tracking or setting goalposts for your business.

1. Key Features

EdrawMind comes packed with a lot of unique features that you can use. Check them out below and explore the program to make organizing your business easier.

  • Pre-made Templates: EdrawMind has a bunch of beautiful pre-made templates, which makes it convenient for you to start creating your chart. Also, check out the MindMap Gallery for templates that other business owners like you have made.
  • Drag-and-Drop Interface: You can add photos, videos, and other elements that make your organizational charts more immersive and detailed. You can add pictures of the people in the roles, too. Use the drag-and-drop feature of EdrawMind.
  • Unlimited Canvas: EdrawMind offers a virtually infinite canvas for your timeline. This way, you can create a more detailed research timeline.
  • Zoom and Pan: As your business expands, the additional roles and responsibilities may make navigating and viewing everything hard. EdrawMind has a Zoom and Pan feature to check your whole organizational chart.
  • Import and Export Options: After creating your organizational chart, you can export your work to various file formats like Microsoft Office and import files and information from other apps to your timeline. Print them, too, so you can have them in the back office.
  • Collaboration and Sharing: EdrawMind supports teamwork and provides collaboration and sharing features for your other business partners to cooperate in real time.

2. How To Create a Coffee Shop Organizational Chart With EdrawMind

Follow the steps below to create your coffee shop's organizational chart with the program. The example will below is ideal for new coffee shop businesses.

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Step 1: Download and install EdrawMind from the official website.

Step 2: On the program's homepage, click Org Chart.

edrawmind homepage

Step 3: Double-click on the text boxes to edit their content. In this example, the Owner is on the topmost, followed by the Head Chef, Manager, and Head Barista.

edrawmind workspace

Step 4: To add downline roles under the Head Chef, Manager, and Head Barista, select the text box of the role and click Subtopic on the Upper Toolbar.

edrawmind subtopic feature

Step 5: Edit the new textboxes below. You can also customize the appearance and style of your mind map with the tools in the right side panel.

edrawmind coffee shop org chart

Tips for Creating an Effective Coffee Shop Organizational Chart

Setting up an effective organizational chart for your coffee shop involves more than just listing the job titles. It requires thoughtful planning and strategic implementation. Here are some practical tips to help you create the most efficient organizational chart.

  • Clearly Defining Roles and Responsibilities: A well-defined outline of each team member's duties can eliminate confusion and ensure everyone knows their part in the coffee shop operation. This includes understanding who they report to and what's expected of them in their role.
  • Maintaining Flexibility: An excellent organizational chart is not set in stone. It evolves with the business. Don't hesitate to adjust your chart as your coffee shop grows or changes. You should create new roles or redefine existing ones.
  • Establishing a Clear Line of Communication: Your organizational chart should enhance communication within your team. It should clearly show the reporting relationships, helping employees know whom to approach with questions, suggestions, or concerns.
  • Regularly Reviewing and Updating: Review your organizational chart periodically and update it as needed. As staff members come and go and roles change, make sure your chart reflects these changes.
  • Making it Visual and Accessible: An excellent organizational chart should be easy to read and understand. Use colors and shapes to differentiate roles and departments. Ensure it is accessible to all staff members, whether a printed copy is pinned to the notice board or a digital one shared online.


Remember, organizational charts in a coffee shop setting are invaluable tools. They clearly represent the roles and responsibilities, ensuring everyone knows their tasks and who they report to.

Moreover, as your business evolves, so should your chart. It needs to be flexible, changing, and growing alongside your coffee shop. This adaptability keeps everyone informed and maintains operational efficiency.

With EdrawMind, creating a coffee shop organizational chart becomes a breeze. Give it a try and experience firsthand how it can help streamline your coffee shop operations today.

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EdrawMind Team
EdrawMind Team May 21, 24
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